TOKYO Language Center is a leading educational organization specializing in language training, helping learners unlock their full potential. With a team of 100% native-speaking instructors, each with a minimum of two years of teaching experience, TOKYO consistently ranks among the top language centers nationwide. Guided by its core philosophy “The student is our only boss”, the center is committed to delivering maximum satisfaction and value to every learner. However, as TOKYO expanded to over 60 branches across the country, the traditional methods of managing customer relationships and operational workflows began to fall short. It became clear that a new solution was needed — one capable of scaling with the organization’s rapid growth while maintaining its high service standards.

After careful research and evaluation of various CRM providers, Mr. Nguyễn Thanh Bình - CEO of TOKYO - chose Getfly CRM as the optimal solution. Reflecting on this decision, Mr. Bình shared. “What impressed me about Getfly CRM was how well it aligned with our internal operational needs. The software enables us to track the entire customer journey from initial data entry and consultation to enrollment and post-service support. No student is ever overlooked. Even in cases of staff turnover, customer profiles can be seamlessly reassigned, ensuring uninterrupted care. This is exactly the kind of CRM solution a customer-centric organization like TOKYO needs.”. 

Mr. Bình further emphasized the operational challenges posed by TOKYO’s chain-based model. With locations spread across distant regions, front-line staff often struggled to report customer data back to the headquarters, and management faced difficulties in overseeing daily activities at each branch. “Now that we’ve implemented Getfly CRM, our management team can easily monitor individual employee performance across all locations, even those hundreds of kilometers away. The system has brought much-needed visibility and structure to our operations.”.

Another highlight Mr. Bình noted was the smooth and effective deployment process. Throughout the implementation phase, TOKYO received hands-on support from the Getfly expert team, ensuring a seamless onboarding experience. The result: customer care processes became more streamlined, while staff productivity and service quality significantly improved.

Thank you to Mr. Bình and the TOKYO team for trusting Getfly CRM as your digital transformation partner. We look forward to continuing our journey with you and celebrating many more milestones together.

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