NVHomes Innovates Customer and Task Management with Getfly CRM

NVHomes Real Estate Co., Ltd. is an agency specializing in real estate consulting and distribution. The company serves a diverse range of clients across various segments in major markets, including Hanoi, Ha Long, Hai Phong, Nha Trang, Ho Chi Minh City, and Phu Quoc.

With over 12 years of operation, NVHomes has always prioritized its mission to create superior customer experiences through excellent products and services. To date, the enterprise has grown to a scale of 500 employees, successfully connecting thousands of customers to real estate projects every year.

After a long period of "hibernation" due to the impact of the COVID-19 pandemic, the real estate market entered a recovery phase, with housing and investment demand surging rapidly. This presented a major opportunity for NVHomes to achieve a revenue breakthrough, but also created significant challenges:

• Sudden spikes in customer volume made classification, storage, and management difficult.

• Inability to monitor the consultation status of the sales team.

• Missed customer appointments due to the lack of a synchronized management tool.

• Difficulty in maintaining an overview of business results.

Facing these issues, the NVHomes management team quickly sought technological solutions to optimize business and customer management processes. After researching and evaluating various software providers, NVHomes decided to choose Getfly CRM.

Following a consultation and operational assessment process, Getfly’s team of experts supported the enterprise in solving its key management puzzles:

• Customer Management: All personal information, consultation history, and customer statuses are stored centrally, securely, and scientifically. Sales staff can easily search, retrieve, and utilize data, increasing sales efficiency and conversion rates.

• Appointment Management: Create and manage schedules for project tours and customer consultations. The software automatically sends notifications before appointments to prevent missed meetings.

• Task and Business Performance Management: Management can easily track revenue, customer volume, conversion rates, and the workload of each department and individual. This allows for an accurate evaluation of employee performance and the timely detection/adjustment of process gaps.

Sharing his thoughts after the consultation and implementation process, Mr. Bui Xuan Thiem – Sales Manager at NVHomes – expressed high satisfaction with the competence and attitude of the training specialists and the Getfly CRM team. He also looks forward to continued cooperation in the near future.

Getfly would like to thank NVHomes Real Estate Co., Ltd. for your trust and for choosing Getfly CRM. We hope to remain your "companion" throughout the next stages of your company's development.

CONTACT US NOW for DIGITAL TRANSFORMATION SOLUTIONS from GETFLY CRM:

• Register here: https://bit.ly/3zaBJig

• Hotline: 0965 593 953

• Website: https://www.getfly.vn/

• Email: contact@getflycrm.com