Getfly CRM Accompanies Coaching English on Its Journey to Digitize Customer and Task Management

VietSun International Investment and Development Co., Ltd. owns Coaching English (Thay Tiep English Community). This pioneering English center offers intensive 1-1 teaching models and small group classes (4-6 students), helping learners achieve optimal results in the shortest possible time.

With 10 years of experience in the Vietnamese English language market, the center has become a prestigious destination for international-standard English training tailored to individual needs. Their diverse clientele ranges from senior executives and recent graduates to elementary, middle, and high school students.

The business's standout advantage is its personalized learning paths, tailored to each student's actual ability. However, this created significant challenges for Coaching English as student numbers grew. Designing a suitable roadmap for every student requires instructors to have a detailed understanding of each individual's characteristics and proficiency. Simultaneously, managing appointments, consultation quality, and sales representatives' revenue became increasingly difficult due to the diverse customer base and flexible tuition fee structures.

Recognizing the bottlenecks in customer information storage and task/appointment management, the leadership team at Coaching English sought a suitable transformation solution. Getfly CRM—a comprehensive customer management and care solution—was chosen as the trusted partner to address these internal hurdles.

After implementing Getfly CRM, the issues regarding customer information and task management were digitized and resolved swiftly and effectively:

• Student Data Management: Data is categorized by relationship and stored synchronously on a single system for easy retrieval and handover.

• Detailed Interaction History: Communication logs, as well as the characteristics and proficiency levels of each student, are fully and securely stored.

• Appointment Management: Effectively manages consultation and appointment schedules, with automated notifications and reminders sent before each session.

Furthermore, task and personnel management have improved significantly:

• Holistic Business Overview: Business activities are monitored through automated, pre-set reports on the software.

• Real-time Performance Tracking: Detailed figures on customer volume and individual sales revenue are readily available.

• Proactive Quality Control: Management can monitor the quantity and quality of consultation work anytime, anywhere, replacing traditional weekly/monthly manual reports.

Following the implementation, Ms. Vu Thi Vinh – Director of Coaching English – stated that the center's staff have fully grasped how to apply Getfly CRM. She expressed her gratitude and high satisfaction with the attitude and professional skills of the training experts. As the business expands, the center plans to integrate more advanced modules from Getfly.

Getfly would like to thank VietSun International Investment and Development Co., Ltd. for your trust in Getfly CRM. We look forward to remaining your "companion" throughout the next stages of your company's growth.

CONTACT US NOW for DIGITAL TRANSFORMATION SOLUTIONS from GETFLY CRM:

• Register here: https://bit.ly/3PRwc78

• Hotline: 0965 593 953

• Website: https://www.getfly.vn/

• Email: contact@getflycrm.com