Postum Travel Digitizes Data, Task, and Customer Care Management with Getfly CRM

Hai Dang Tourism and Trading Joint Stock Company (Postum Travel) is a pioneer in international and domestic tourism. With over 17 years of experience and the motto "Customers are the key to success," Postum Travel consistently ensures perfect choices for holidays, sightseeing, and exploration. As a result, the company has earned the trust of hundreds of thousands of customers across Vietnam and internationally in Europe, Australia, Asia, America, and Africa.

Following the strong recovery of the tourism and travel market post-pandemic, Postum Travel proactively reconnected and rebuilt its partner networks both within and outside Vietnam. Their goal was to continue providing exciting trips and perfect service experiences. However, during this phase, the leadership team recognized several barriers due to traditional management models, such as:

• Fragmented Customer Information: Disorganized data led to common instances of neglected or wasted customer leads.

• Operational Challenges: Difficulty in managing tasks and schedules for the consulting and booking teams.

• Reporting Limitations: Revenue, sales, and order volumes were hard to manage, relying primarily on one-way reports from staff.

Consequently, there was an urgent need for a technological solution to overcome these challenges. After careful consideration and comparison of various digital transformation providers, Postum Travel chose Getfly CRM as its companion.

Getfly’s consulting and training experts conducted a practical survey and guided the company in digitizing customer data and integrating current management processes into the CRM tool:

• For the Sales Department: Quickly add new customers, receive and consult on leads, record communication history, update relationship statuses, and manage tasks and orders.

• For the Marketing Department: Nurture and care for customers automatically based on pre-set scenarios.

• For the Accounting Department: Track liabilities and monitor order quantities and revenue.

• For Management: Monitor and measure reports and indicators regarding customers, tasks, and revenue in real-time.

Postum Travel expressed high satisfaction with the professional and enthusiastic attitude of the Getfly team, as well as the software solution provided. They also look forward to continuing the partnership by implementing advanced modules in the near future.

Getfly would like to thank Hai Dang Tourism and Trading Joint Stock Company for trusting and choosing Getfly CRM in your digitization and digital transformation journey. We hope to remain your "companion" throughout the next stages of your company's growth.

CONTACT US NOW for DIGITAL TRANSFORMATION SOLUTIONS from GETFLY CRM:

• Register here: https://bit.ly/3VpG1dC

• Hotline: 0965 593 953

• Website: https://www.getfly.vn/

• Email: contact@getflycrm.com