iCCARE Clinic Enhances Patient Experience with Getfly CRM

Established in 2010, iCCARE is a pioneer in providing spinal treatment using the Chiropractic method.

Serving a specialized group of patients with long-term treatment roadmaps, the clinic requires meticulous medical record management and regular follow-up reminders. With a desire to improve service quality and provide patients with the best possible treatment experience, the medical team at iCCARE recognized early on the need for a tool to store, categorize patient files, and automate appropriate scheduling reminders.

After a period of research and comparison, iCCARE’s leadership decided to choose Getfly CRM as their companion. Getfly’s team of consulting and training experts conducted a practical assessment and supported the clinic in digitizing data and automating customer care and sales management processes on the CRM platform, specifically:

Patient Record Management:

• New Entries & Categorization: Add and classify patient records by lead source, disease group, or segment.

• History Tracking: Store communication logs with patients, internal exchange history, and attach image files or medical documents.

Task Management:

• Workflow Automation: Create, assign, receive, and report work progress directly on the software.

• Appointment Tracking: Create and monitor patient appointments via Kanban or Calendar views.

• Automated Reminders: Automatically generate tasks for follow-up calls to remind patients of their next visit, ensuring no patient is overlooked.

Business Performance Management:

• Data Control: Optimize the process of monitoring and reviewing patient data.

• Holistic Overview: Gain a comprehensive understanding of the clinic's business performance.

• Performance Evaluation: Assess employee productivity, as well as individual sales and revenue figures.

Regarding the implementation and handover process, iCCARE expressed high satisfaction with the professionalism and competence of Getfly’s consulting and training team, as well as their desire for continued partnership in the future.

Getfly would like to thank Tu Tam Investment and Service Trading JSC (iCCARE) for your trust and for choosing Getfly CRM. We hope to remain your companion throughout the next stages of the clinic's development.

CONTACT US NOW for DIGITAL TRANSFORMATION SOLUTIONS from GETFLY CRM:

• Register here: https://bit.ly/3WN2FOn

• Hotline: 0965 593 953

• Website: https://www.getfly.vn/

• Email: contact@getflycrm.com