Tue Anh Eye Clinic Improves Patient Intake, Consultation, and Care Processes with Getfly CRM

Tue Anh Healthcare Investment Co., Ltd. is a prestigious destination for treating refractive errors and various eye diseases. Founded in 2009, the clinic has examined and treated hundreds of thousands of patients from across the country over its 10 years of operation.

With a commitment to providing the best medical experience even as patient volume grows, Tue Anh Clinic proactively sought technological solutions to support information management and effective post-examination patient care.

After researching and evaluating multiple software providers, Ms. Pham Huyen Khanh – Director of Tue Anh Healthcare – decided to choose Getfly CRM. Following a consultation and operational assessment, Getfly’s team of experts supported the clinic in solving several key challenges:

Patient Intake and Information Management:

• Centralized Data: Collect and store comprehensive customer information via opt-in forms.

• Smart Categorization: Classify patients based on various criteria such as lead source, specific needs, etc.

• Comprehensive History: Fully store interaction logs and treatment history for every patient.

• Customer Lifetime Value (CLV): Track life cycle value to build enduring relationships between the clinic and its patients.

Improving Consultation Quality and Patient Care:

• Information Utilization: Leverage patient data effectively thanks to clear relationship classification and complete communication history.

• Telesales Quality Control: Improve phone consultations via call recording features and detailed statistics on inbound/outbound calls.

• Proactive Workflow: Create, assign, and report work progress directly through the software.

• Order Management: Easily create and manage orders while recording individual sales performance.

• Automated Care Scripts: Set up automated care and appointment reminder scenarios via Email and SMS for specific patient groups.

Enhancing Personnel and Business Management:

• Project Management: Easily delegate tasks to staff using the project management feature.

• Call Monitoring: Manage the quantity and quality of booking and consultation calls.

• Real-time Tracking: Proactively monitor staff progress through automated reports, replacing traditional periodic manual reporting.

• Mobile Management: Easily track and record revenue, sales, and orders anytime, anywhere.

Getfly would like to thank Tue Anh Healthcare Investment Co., Ltd. for your trust and for choosing Getfly CRM. We hope to remain your "companion" throughout the next stages of the clinic's development.

CONTACT US NOW for DIGITAL TRANSFORMATION SOLUTIONS from GETFLY CRM:

• Register here: https://bit.ly/3je0LHV

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• Email: contact@getflycrm.com