Vạn Phúc Care is on a mission to shape a better future for Vietnamese children by building a structured health information system and providing scientific infant care methods. The organization aims to ease the challenges of parenting during the critical 0–12 month stage, enabling parents to rest or focus on other responsibilities while expert teams handle their baby’s health needs with care and professionalism.

With a growing reputation and an expanding customer base, Vạn Phúc Care soon realized that traditional management methods could no longer keep up with operational demands. The following challenges highlighted the need for a more robust Customer Relationship Management (CRM) system.

- A rapidly increasing volume of customer data to process and store

- Overlapping tasks across departments, leading to inefficiencies

- Missed records and lack of historical customer tracking

After extensive research and evaluation of available software, Mr. Lê Tuấn Anh – Business Director at Vạn Phúc Care, chose Getfly CRM for three main reasons:

1: The platform maximizes productivity across teams

2: The interface is simple and user-friendly

3: The solution is cost-effective and well-suited for SMEs

Just 6 months into implementation, Getfly CRM has helped Vạn Phúc Care overcome longstanding operational bottlenecks and improve customer management across the organization. Notable improvements include:

- Faster data processing, saving valuable time in daily operations

- Improved task tracking, with a significant reduction in missed assignments.

- Professional customer record management, enabling smoother interdepartmental collaboration

Mr. Tuấn Anh shared that thanks to Getfly’s intuitive interface and comprehensive training and customer support, 100% of employees at Vạn Phúc Care are now proficient users of the system — making management easier and more efficient than ever before.

Thank you to Vạn Phúc Care for trusting Getfly CRM as your partner in digital transformation. We look forward to supporting your continued success and growth.