Alpha Coach Partners with Getfly CRM to Digitize Customer Management and Service Operations
Getfly helps manage and take care of customers effectively
Alpha Coach Partners with Getfly CRM to Digitize Customer Management and Service Operations
Alpha Coach Co., Ltd. specializes in providing laboratory equipment, medical devices, chemicals, and consulting services for laboratory setup. Although a young company operating in a highly specialized industry, Alpha Coach has quickly earned the trust of numerous B2B clients thanks to:
- A wide range of certified, high-quality products and services
- Competitive pricing
- A network of reputable global partners
- A team of highly qualified professionals
Targeting business clients such as environmental monitoring centers, universities, research institutes, hospitals, pharmaceutical, food, and cosmetic companies, Alpha Coach clearly understands the complexity of its customer base — one that involves extended buying cycles and multiple stakeholders. As such, the company places strong emphasis on delivering exceptional customer service BEFORE, DURING, and AFTER the sale.
Amid the Industry 4.0 revolution, Alpha Coach recognized the need to adopt digital tools to enhance customer experience, streamline operations, and drive sustainable growth.
After evaluating multiple CRM providers, Mr. Trần Trung Hiếu – Director of Alpha Coach, chose Getfly CRM as the trusted solution to help digitize and automate the company’s customer engagement and sales management processes. After an in-depth consultation and system analysis, Getfly’s implementation and training team supported Alpha Coach in transitioning to a centralized CRM system, delivering key capabilities including:
- Customer Management: Add and track customer data, record consultation history, and segment customers by relationship level
- Task & Sales Team Management: Assign, receive, and track tasks via the system; create and manage customer appointments; assign KPIs and monitor team performance by employee or department
- Automated Customer Care: Set up email templates and personalized nurture flows with automation tools
- Marketing Performance Tracking: Create and manage campaigns, build opt-in forms and landing pages to collect and convert leads
Sharing about the deployment process, Alpha Coach expressed high satisfaction with the professionalism and expertise of Getfly’s consulting and training team. The company is also enthusiastic about continuing the partnership into the future to support its digital transformation goals.
Thank you to Alpha Coach Co., Ltd. for choosing Getfly CRM as your trusted companion in growth and innovation. We look forward to being part of your continued success.
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