Social CRM Integration Module

Social CRM enables multichannel sales management (Fanpage & Zalo OA). This intelligent platform stores and manages customer information, interaction history, and communication logs between the business and its customers.

Thanks to Social CRM, every “touchpoint” and “digital footprint” of a customer is captured, allowing businesses to respond instantly to needs and inquiries.

This tool provides a comprehensive view of customer behavior across online channels, enabling targeted sales efforts, improved conversion rates, and sustainable business growth.

Call Center Integration Module

Getfly CRM integrates Call Center directly into the platform, enabling businesses to provide seamless customer service anytime, anywhere.

Click-to-call directly from the CRM

Make and receive synchronized calls across devices (desktop, mobile, CRM app)

Call recordings for service quality evaluation

View detailed customer profiles during calls

Manage access permissions per user

Inventory Management Module

Record full transaction history (inbound, outbound, inventory transfers)

Ideal for businesses with large inventories and complex operations

Instant activity notifications to relevant teams and individuals

Streamline procurement-to-sale workflows (purchase → inbound → sale → outbound → audit)

Track cost, profit margin, and stock value

Transition from manual to automated inventory management

HRM Management Module

Getfly CRM integrates the HRM module to provide a comprehensive human resource management solution for businesses. With smart features, HRM allows users to customize and flexibly connect operations, automate workflows, and efficiently manage departmental HR, ultimately boosting productivity.

The HRM module supports tasks such as managing employee records (employee list, contract status, etc.), tracking personnel changes, managing department structures, handling employment contracts, attendance tracking, salary configuration, managing tax and benefit lists, and administering rewards/insurance/welfare programs.

Finance & Debt Module

All finance and debt-related transactions are streamlined and efficiently handled within the CRM system, addressing common challenges in expense tracking, cash flow management, and internal approval workflows.

No more stress over data discrepancies or time-consuming manual tasks. Getfly CRM ensures every financial process is transparent and scientifically managed. This enables accountants, treasurers, and finance officers to save time and monitor financial performance, gaining a comprehensive overview of the business’s financial health.

GPS or IP-Based Attendance Tracking Module

This feature accurately logs employee working hours by tracking attendance via GPS or static IP addresses. Data is recorded and monitored directly within the system, no need for external devices like fingerprint scanners or manual timesheets.

Users can check in/out from multiple authorized locations based on GPS coordinates or registered IP addresses.

POS Retail Management Module

A powerful solution supporting retail businesses in saving time and optimizing operational costs. The system handles barcode scanning, receipt printing, stock tracking, and transaction management across retail outlets, ensuring smooth processes in order entry, payment, and inventory reconciliation.

Role-based permissions

Direct login on POS screens for quick access

Barcode scanning integration

Member card scanning

Loyalty points management

Inventory module integration

Smartphone-compatible POS interface (iOS & Android)

Thermal printer integration

Customer Data Security Module

This module ensures 8-layer access control including: view permission, sensitive data masking, cross-departmental visibility, sales-specific access, journey-based views, full customer data access, and administrator-level monitoring:

Field-level data masking: Mark fields as sensitive to restrict detailed views while allowing care actions

Relationship-based access rules: Set view/edit rights based on customer stages

Activity logging: Admins can track access history and feature usage across the system

Warranty Management Module

Proactive warranty notifications for scheduled product maintenance

Simple warranty request creation in just a few clicks

Steamless handling of warranty requests via CRM

Full lifecycle tracking of the repair process: request intake, assignment, progress update

Detailed updates (date, staff, status) for transparent customer communication

Comprehensive reports to track warranty history and optimize service delivery

Route Schedule Management Module

Role-based access for route schedule assignments

Custom route setups with different visit frequencies: weekly, monthly, or interaction-based

Check-in/check-out at each care location

Accurate reports on check-in counts, order volumes, and inventory at care points

Loyalty Points Management Module

This feature tracks and manages customer loyalty points based on purchase history and predefined campaign rules. It enhances upsell strategies, encourages repeat purchases, and improves lifetime value.

Loyalty data is natively integrated in the CRM, allowing internal teams to track customer points from the CRM profile. On the other hand, it also allows customers to view their points via the C3S customer service platform