Seamless Integration of Unlimited Social Media Accounts on a Single CRM Interface

Accelerate operations by eliminating the need to switch between separate social management platforms.

Easily track all: messages (inbox), comments, customer interactions — all in one centralized interface.

SUPPORT MULTIPLE ACCOUNTS simultaneously for Fanpage/Zalo OA: Automatically hide and reply to comments containing phone numbers; boost processing speed with pre-set reply templates.

Monitor key metrics from Shopee stores: orders, products, revenue, etc., and automatically sync data to CRM.

Centralize Customer Information Across Multiple Sales Channels

Sync chat data from social platforms directly into the CRM database

Instantly search and retrieve: customer profiles, communication history, transaction records...

Enable smooth internal handoffs: double coordination speed between departments, improve consultation quality and online customer support

Maintain consistent data: enhance customer satisfaction with unified service experiences across all sales channels

Enhance Professionalism in Your Online Sales Process

Build a closed-loop customer interaction workflow: Collect leads → Check for duplicates→ Create new customer → Apply automated care scripts to avoid data loss or missed follow-ups

Monitor employee-customer interactions: assign managers, track conversations, and manage sales activities

Control each step of the sales pipeline: from creation, processing, to approval of orders

Enable system integrations to optimize management: from inventory and logistics to accounting and finance

Lifetime Customer Nurturing & Engagement

Expand customer lifecycle value by implementing a comprehensive care journey before – during – and after the sale with Marketing Automation

Attract and capture leads into your sales funnel (pre-sale): Share content that draws in new leads and enables remarketing to unengaged potential customers

Accelerate the buying process with sales nurturing scripts (during sale): Deliver relevant information at the right time, reminders, surveys, consultation prompts

Maintain post-sale engagement to strengthen relationships: birthday greetings, milestone celebrations, upsell/cross-sell campaigns, personalized promotions, and loyalty incentives