Support tickets are used to record customer-generated service requests, enabling businesses to monitor and manage the resolution process efficiently. The system ensures prompt handling of issues and seamless collaboration among customer support teams.
Your business can invite customers to join the support channel. All feedback is submitted directly through the system and instantly delivered to relevant staff.
The support team invites customers to submit feedback via email (with login credentials to the C3S system).
Customers can describe their issues in detail, attach relevant files, and track resolution status directly on the system.
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Track resolution progress easily to ensure issues are addressed promptly and push for resolution in case of delays.
Assigned employees can quickly handle requests, update processing status, and keep both parties aligned on progress.
Efficiently manage tickets by status: All / Assigned to Me / Unassigned.
Prioritize and track ticket handling by status: New, In Progress, Awaiting Feedback, Resolved.
Monitor deadlines with flexible filters and view tickets in list or Kanban format.
Search by ticket name or multiple information fields for accurate results.
Mark priority tickets and quickly identify critical issues for urgent resolution.
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All feedback is directed to the centralized ticket management area on Getfly CRM, with full visibility of creators, issues, and ticket details.
The support team receives immediate alerts, enabling fast resource allocation and response.
Customer support interactions are always tracked through a transparent system. All feedback is recorded and traceable:
Each ticket reply triggers an automatic email notification to the customer for real-time progress tracking.
Customers can rate support quality directly after each interaction.
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