Getfly CRM integrates call center features directly into the platform, allowing employees to receive, respond to, and manage incoming calls in real time. All data is automatically synced, enabling businesses to assign call permissions, track performance, and improve service quality after each interaction.
Click-to-call directly from the CRM interface on various devices: desk phones, smartphones, or computer softphones.
Place or receive calls anytime, anywhere, from mobile or desktop, local or international.
Automatic customer identification: The system pops up caller details from your CRM or flags unknown numbers instantly.
Detailed call logs and reports: Track incoming and outgoing calls with timestamps and call status.
Display customer profile instantly: View full customer info, interaction history, and deal status when a call arrives.
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Easily monitor the full quality of inbound calls using the integrated IP telephony dashboard:
Clear call quality, comparable to traditional telecom standards.
Efficiently manage all calls via the integrated IP PBX system.
Access recorded call logs for quality review or training purposes.
Evaluate call performance using a 1–5 star rating system.
Generate in-depth telesales performance reports, tracking individual agent efficiency.
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Managing a Business? You Need Getfly
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