9+ Effective and Cost‑Saving CRM Solutions for Small Businesses

CRM for small businesses is an effective solution to optimize customer management and enhance business performance. In this article, Getfly explores how CRM can support small enterprises in growing sustainably while saving costs.

Summary Table of CRM Software for Small and Medium Businesses:

Note:

- Businesses should select software based on size and needs.
- Some software offers free or trial versions.
- Contact providers for detailed pricing.

1. Getfly CRM – A Comprehensive CRM Solution for Small Businesses

1.1. Notable Achievements of Getfly
Manage and nurture 100% of your customers
Getfly CRM ensures that every customer is closely monitored and cared for. The CRM system enables businesses to capture detailed information, thereby improving customer experience and relationships.

Trusted by 5,000+ SMEs in Vietnam
With over 5,000 businesses across 200+ industries using it, Getfly CRM has proven its reliability and suitability for a wide range of business models.

User-friendly interface
As a Vietnamese-developed software, Getfly CRM offers an intuitive interface that is easy to navigate, suitable for users of all technical levels, helping small businesses deploy and utilize it efficiently.

Optimize workflows, increase productivity and revenue
Getfly CRM helps small businesses save 2–3 working hours per day through process automation. As a result, revenue can steadily increase by 200–300% as operations are managed more effectively.

24/7 professional post-sales support
Getfly provides 24/7 customer support and comprehensive training programs (online and offline), ensuring businesses receive timely assistance and can maximize software usage.

Easily customizable for every business
Getfly CRM allows customization of features to match specific business needs, offering flexibility to meet the diverse operational requirements of small and medium-sized enterprises.

1.2. Key Features of Getfly CRM
Advanced Marketing Features
Getfly CRM equips marketing teams with powerful tools to optimize campaign effectiveness. The system supports tracking customer engagement, analyzing behaviors, and adjusting strategies based on detailed data to ensure accurate targeting.

Comprehensive customer care and management tools
With Getfly CRM for small businesses, companies can manage and nurture customers throughout the buying journey. The system automatically logs interaction history, enabling staff to quickly update and deliver personalized support to each client.

Efficient sales management
The software includes features for quote tracking, order tracking, and inventory management. It helps monitor the sales pipeline and customer status from lead to conversion. Getfly CRM improves order processing efficiency and offers performance data to increase sales conversion rates.

Effective procurement management
The system helps small businesses organize and monitor procurement processes, from supplier selection to quality control. Purchase data is automatically updated, supporting cost control and order optimization.

KPI tracking and reporting
Getfly CRM offers detailed reports for measuring campaign performance via KPIs. It automates KPI dashboards, enabling departments to assess success and improve strategies based on transparent, data-driven insights.

Task and progress management
Integrated task management features help coordinate assignments and track progress. Businesses can assign tasks to each employee, manage timelines, and ensure timely completion with Getfly CRM.

12 flexible extended modules
Getfly CRM offers 12 extended modules, allowing businesses to tailor functions based on their unique needs, supporting activities from sales and marketing to customer service.

Professional consulting services
Getfly CRM provides expert consulting to support implementation and optimization. Their professional team ensures that businesses are well-guided in using the CRM system effectively.

2. MISA AMIS CRM
MISA AMIS CRM is a locally developed customer relationship management solution, designed to help small businesses streamline operations, from collecting customer information to analyzing sales data. The software integrates tightly with other management systems, making it suitable for businesses seeking an all-in-one platform.

Key Features:
- Centralized customer data storage
- Sales process automation
- Sales performance reporting
- Integration with MISA AMIS ERP and Accounting systems

3. 1Office CRM
1Office CRM is a module within the broader 1Office business management platform, focused on integrating customer data across channels to help small businesses manage sales and customer service efficiently. Ideal for companies seeking an all-in-one solution.

Key Features:
- Manage customer data from emails, websites, and call centers
- Support for email, calling, and digital signing
- Pricing based on number of users

4. CRM Online (SuiteCRM-based)
CRM Online is developed from SuiteCRM and provides a straightforward solution for storing and tracking customer information, making it ideal for small businesses that need a low-cost, easy-to-deploy system.

Key Features:
- Customer data and interaction history storage
- Customizable interface, simple deployment
- Budget-friendly for small businesses

5. Bizfly CRM
Developed by VCCorp, Bizfly CRM is an open-source-based customer management solution tailored for small businesses to manage customer data, sales, and marketing. It is designed for easy integration with other business systems.

Key Features:
- Customer data management with open-source architecture
- Integration with other systems
- Suits a wide range of business sectors

6. CRM Viet
CRM Viet is a locally made CRM software that helps small businesses integrate data from various channels to manage sales and marketing. It features a user-friendly interface and is budget-friendly.

Key Features:
- Multichannel integration for customer information management
- Simple and easy-to-use interface
- Affordable for small businesses

7. SlimCRM
SlimCRM is a lightweight CRM solution designed for small businesses with basic management needs. It focuses on automating sales workflows and managing customer information, ideal for new startups.

Key Features:
- Sales process automation
- Simple interface and easy deployment
- Customer information management support

8. HubSpot CRM
HubSpot CRM is a free solution that helps small businesses manage customer relationships, track sales pipelines, and execute marketing campaigns. It integrates well with other tools, making it great for small teams.

Key Features:
- Contact management, email tracking, meeting scheduling
- Integration with Gmail, Outlook, and other tools
- Free version available with optional paid upgrades

9. Zoho CRM
Zoho CRM is a comprehensive customer relationship management software that supports small businesses in managing sales, marketing, and customer care. It incorporates AI technology and offers a free version.

Key Features:
- Full customer lifecycle management
- AI-powered forecasting and automation tools
- Free version for up to 3 users

When Should Small Businesses Use CRM Software?
When businesses need tools to manage customers
As a small business grows, tracking and managing potential customers becomes more challenging. A CRM system centralizes all customer information for easy management.

When businesses want better tracking of customer interactions
CRM allows storing all interaction history, from emails and calls to meetings, ensuring nothing is missed. This timely information access improves service and customer understanding.

When businesses want to optimize sales and marketing
CRM analytics help measure and optimize marketing and sales processes, enabling precise targeting, increased conversion rates, and reduced marketing costs.

When businesses need to report on performance and forecasts
CRM provides detailed reports for business insights. Built-in forecasting metrics help small businesses plan and make timely, data-backed decisions.

When businesses aim to boost conversion rates
CRM helps track and evaluate the quality of each lead, allowing businesses to focus on those with the highest conversion potential.

When businesses want to automate operations
CRM automates repetitive tasks like sending emails, customer reminders, and data updates, saving time and enabling teams to focus on high-value tasks.

Criteria for Selecting CRM Software for Small Businesses
Budget Compatibility
CRM for small businesses should be budget-friendly yet feature-rich. A reliable system helps manage operations without excessive spending. Getfly CRM offers a free mobile version and a 30-day PC trial.
User-Friendly Interface
A friendly interface ensures ease of use, even for those without technical skills. An intuitive system helps startups and small businesses navigate and find information quickly.

Automation Capabilities
CRM should automate repetitive tasks like data entry, updates, and email sending. Automation frees up time for employees to focus on core activities.
Multi-Platform Integration
CRM software should integrate with popular online tools and be accessible across devices, helping small businesses leverage technology without added costs.

Fast Customer Support
For businesses without dedicated IT teams, responsive CRM support is crucial. Features like user guides and technical support ensure smooth operations.
Customizability
Each small business has unique workflows. A customizable CRM allows users to tailor fields, processes, and invoices to match their specific needs.

Related Articles:
- Effective customer data management software for businesses
- 15 Best Multichannel Customer Service Software Today

Getfly CRM for small businesses is the ideal solution to optimize customer management and boost performance. With features like customer care and data analytics, businesses save time and enhance service quality. Start with a 30-day free trial or download the free CRM app to experience the full capabilities of Getfly CRM!